The terms and conditions indicated below regulate the access and use of the site www.apphosticasa.com
The user declares that he is of legal age (over 18 years old) and has the legal capacity to acquire the services offered through the Website in accordance with these General Conditions, which he understands and understands in its entirety. In case of contracting by a minor, HOSTICASA will not be responsible in any case, and the minor, parents or guardians must assume the expenses that this may cause.
The use of the website implies an agreement between the user and HOSTICASA, through which he expressly accepts full and unreserved adherence to each and every one of the General Conditions published by HOSTICASA at the same time that the User accesses this portal , especially those established on the limitation of liability of both HOSTICASA and any provider of tourist services or excursions. Therefore, the User must carefully read the General Conditions on each of the occasions on which they intend to use the website, given that they have been subject to modifications since the last time they accessed.
HOSTICASA understands that those who make use of its website, reserving the various activities and excursions, comply with the necessary legal requirements regarding the ability to enter into these contracts and, thereby, tacitly agree to be subject to the terms and conditions specified in the following sections.
HOSTICASA is not responsible for the possible damages that the User may suffer when using this website such as viruses or other harmful element, inconvenience or incident of any kind.
This website is solely and exclusively for the User's personal use. Modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation for commercial or equivalent purposes are prohibited.
The User agrees to use the services and content on www.apphosticasa.com in accordance with the Law and the general and particular terms and conditions of the services offered at all times, and must refrain from using them to:
Make speculative, false or fraudulent requests or contracts.
The User is responsible for providing their data correctly in the contracting processes established on the website, and the User must at all times enter all the identification data correctly and as they appear on the DNI or passport.
The User will be responsible, in any case, for the veracity of the data provided and will be responsible for communicating to HOSTICASA any modification in them, HOSTICASA reserving the right to exclude from the registered services any User who has provided false data, without prejudice to the other actions that proceed in Law.
HOSTICASA offers its website and access to it for free, dedicating time and effort to keep it updated and in proper working order. The limitation of liability of HOSTICASA responds and is based on the applicable legislation.
If due to force majeure the impossibility of executing the purchases or reservations of services contracted through HOSTICASA arises, provided that HOSTICASA does not have the capacity to resolve said causes, it will be exempt from any social, legal or economic responsibility that affect such situations.
HOSTICASA reserves the right to deny or withdraw access to the website, at any time and without the need for prior notice to those users who fail to comply with these General Conditions or who misuse the services and content published on it.
The realization by the user of reservations or purchases of products or services from those suppliers that the user chooses, will therefore also be subject to the specific terms and conditions that such suppliers establish for each case, and that the user accepts at the end of their reservation or purchase.
The user agrees to accept and respect the terms and conditions of purchase established by any provider with which they choose to contract, including the payment of any amounts accrued and compliance with any rules and restrictions on the availability of rates, products or services.
All reservations made on our website are automatically recorded and therefore archived in our system. Proof of this is the reservation confirmation page, where the customer is automatically informed of the reservation number or locator of the reservation as well as all the data of the reservation. In addition, the system automatically sends to the customer's email the information of their reservation along with their locator number and all the indications on the form of payment and shipping of the documentation of their activity. You are also always given a contact phone number to answer any questions or queries.
HOSTICASA provides a method of online reservations, fast, available 24 hours and safely. Reservations will be made through the HOSTICASA site, formalized with the company that carries out the activity in question. Given the diversity of activities, they may require different payment methods or different days in advance to be able to make the reservation according to demand and occupation in said activity or excursion.
The data entered by the User will be true and owned, especially those related to the means of payment. Exceptionally, in the event that it is not possible to book online the requested day, HOSTICASA will be available to Clients through firstname.lastname@example.org who will be responsible for solving it or providing other alternatives of interest. Likewise, in the event that it is not possible to make the reservation online, you can contact the number +34 684 006 239 through which you will try to make the reservation by phone. In the event that there are problems when making the reservation, HOSTICASA is available to Clients through the means indicated in the “Contact” section.
Since HOSTICASA acts as an intermediary, each reservation is communicated automatically and in real time to the company that offers each activity. As there are many activities and many different providers, it will not be possible to contract more than one activity in each reservation, making as many reservations as activities or excursions you want to contract.
After making the reservation, a supporting document will be automatically sent to the email provided. If you do not receive it and once you have consulted the spam tray, you can contact HOSTICASA to be able to send you the proof of reservation manually. Except for theme parks, it is not necessary to print the reservation. It will be enough to show it through any mobile device. In theme parks, only the first page of the PDF sent will need to be printed. Certain providers may require printing.
In the reservation document, in any case, the name of the supplier company that carries out the activity that has been contracted as well as the contact information of the same is collected. If the reservation includes transportation, the name of the company or the activity that has been contracted in order to identify it will appear on the bus.
To avoid a lack of availability or limitations of various kinds it is recommended to make the reservation as far in advance as possible.
The User will be responsible for any illegal act that differs from the performance of the reservation activity. In the event that HOSTICASA considers the existence of such a possibility, it will be entitled to cancel the reservation in question.
In the same way, the User accepts by contracting through HOSTICASA that he acts as a mere intermediary in the reservation and contracting of activities and excursions that the various companies offer, not assuming the risk and success of the operations. Nor is it responsible for the information provided by the different supplier companies.
There will be no extra cost for Clients to modify the date of their reservation for a different one through reliable means, provided that it is at least 48 hours before the date of the reservation and there are places available. For said modification, you can contact either the activity provider or HOSTICASA.
The tourist activity is affected by a multitude of urbanistic circumstances (block of streets, local events ... for example), logistics (cut of roads, infrastructures, works, ...), climatological (rain, snow, alertness, sea state, ... ) and geopolitical (demonstrations, revolts, holidays, ...) outside our ability to control. HOSTICASA providers may slightly modify the content of reservations when, due to this type of unforeseen and unpredictable circumstances, routes, schedules and visits cannot be practiced in the same way as that reflected in the online offer. In this case, the providers will try to provide the service in the best possible way, replacing the services that cannot be enjoyed by others of a similar objective and cost.
The cancellation of the reservation of the different activities and excursions offered will be subject to the policies and terms of the provider company that offers them. In general, up to 48 hours before carrying out the contracted activity, the Customer may cancel, returning the amount paid in full. However, during the last 48 hours, cancellation may involve penalties that will be clearly detailed in the service offer. In any case, canceling within the last 24 hours will not entitle you to any refund.
For reservations of more than 4 people, cancellation is free up to 72 hours before the date of the activity. Last 72 hours or if no show, loss of the amount paid.
For reservations of private excursions or groups of more than 9 people, free cancellation 20 days before the date of the activity. 50% penalty of the tour price for cancellations up to 10 days before. Cancellation in the last 10 days or if they do not present, loss of 100% of the price of the tour.
If any activity has a different cancellation policy, it will be reflected in the offer, during the reservation process and in the proof or voucher of the reservation.
The provider, however, may cancel the reservation at any time due to force majeure and always thinking about the safety of users, automatically returning the amount paid without the User being able to claim any other additional amount (taxi, travel to the point of collection or point of completion of the activity). In these cases, the provider will notify the User as quickly as possible through the means of contact indicated in his reservation. It is the responsibility of the User to be reachable through these means.
HOSTICASA is not responsible for any inconvenience, accident, injury or problem caused by force majeure or by chance outside of its control capacity.
HOSTICASA offers on its site a great diversity of leisure and sports activities that require the User to have full physical and psychological powers. It is the responsibility of the User to inform HOSTICASA or its suppliers of any circumstances related to their health that may pose a risk to the User or third parties during the performance of the activity, leaving HOSTICASA and its suppliers to reject the reservation.
In the case of the User not showing up to the excursion or reserved activity, no refund will be made, for which the amount paid will be lost. Likewise, Clients are subject to compliance with the collection and transport schedules of each of the contracted activities.
When choosing the option of "pick up at the hotel or place near it", the User will have an assigned time and meeting point and that can be consulted at all times in their reservation voucher. If the entrance to your hotel is not the collection point, HOSTICASA or the activity provider will send an additional email indicating the collection point regarding your accommodation. It is the client's responsibility to locate the collection point and call or contact the supplier if they have any questions about the indicated collection point. The User must always be punctual, and as a general rule it is convenient to be 5 or 10 minutes before the appointed time.
If the User is late or is not at the agreed point, he will not be entitled to any refund for the amounts previously paid or any possible expenses.
If the bus / guide has not arrived within a period of more than 10 minutes with respect to the assigned pick-up time, the User may call the telephone number +34 684 006 239 or the telephone number of the provider that appears on the booking voucher.
HOSTICASA and the supplier company is not responsible for the possibility of delay in the predetermined schedule or that the route of certain excursions may be altered as a result of the state of the roads, weather conditions or any other circumstances of force majeure beyond capacity. of control of HOSTICASA or any of its suppliers.
HOSTICASA is not responsible for the loss of luggage or personal effects of Users during activities or excursions. Neither will it be responsible for the damages suffered by the Users or their death in the different excursions when they have acted recklessly, without due diligence as well as disobeying the instructions and guidelines determined by the tourist guides in said activity. Likewise, in the case of adventure activities and excursions, whether by land or by any means of transport, the Users accept at their own responsibility when contracting these activities, the possible risks that they and the minors whose custody they hold may incur when carrying out the same. . Therefore, HOSTICASA recommends that Users, for greater protection and security, contract the appropriate insurance policies on their own to prevent and protect themselves against eventual incidents, without prejudice to the guarantees offered by the suppliers.
HOSTICASA is exempt from liability in relation to the content of the pages of the providers and the eventual inconveniences arising from them.
Service providers are responsible for them to the extent determined by the incident, as well as having the necessary permits, licenses and insurance for the performance of their activities.
The User agrees to be responsible for the economic consequences arising from any use of this website and that are a consequence of the unauthorized use by a third party of the personal and secret password of the User of the HOSTICASA website.
HOSTICASA makes every effort to update, maintain and operate its website, offering the User this site as a tool for obtaining products and services, however, HOSTICASA cannot guarantee the absence of technical failures, the total security of the Web service, or that it is operational 24 hours a day, seven days a week at all times.
HOSTICASA provides through its website different information about products and services provided or offered by third parties, therefore, it assumes no legal responsibility for the lack of authenticity, fidelity, accuracy and / or updating of the reviews contained in the offers of products and / or services offered on the website by the different providers of products and / or services.
In any case, HOSTICASA assumes no responsibility for any damages that may accidentally be caused, directly or indirectly, from the purchase of a product or the provision of a service offered on a website other than ours, due to the negligence of the provider of said product or service or for any other reason beyond HOSTICASA. Likewise, HOSTICASA does not assume any responsibility for those products and / or services of third parties that, even though they are offered on the HOSTICASA website, are not directly managed by us. The limitation of liability of HOSTICASA is the one provided by the applicable legislation and, especially, the one related to the sectorial regulation for tourist intermediation.
If due to force majeure (including by way of example, as well as due to social, political, economic disorders, strikes or any type of instability that affects public safety in general or the User in particular), deficiencies in reservations arise, confirmations and / or execution of any services contracted through HOSTICASA, and for situations that do not have the condition of predictable or avoidable by HOSTICASA or if even the fulfillment of some of the agreed benefits, HOSTICASA and / or the collaborating companies of HOSTICASA are excluded from any indemnification obligation, according to the legal provisions in force.Responsibility for the content of the information
The information contained on the website is offered for the user's convenience. The preparation and updating of information about offers, products or services, prices, routes, circuits, characteristics and any other relevant data and information about the products and services offered through the website, corresponds to the respective Product Providers, without that HOSTICASA is responsible for the maintenance, supervision or updating, nor has the possibility of verifying the veracity, updating, precision or completeness of said information.
HOSTICASA, in compliance with its quality standards and comprehensive user care, develops its best efforts to continuously review the information published using its technology and qualified personnel; Despite this, such information is not exempt from containing exceptionally inaccuracies, errata or any kind of material or arithmetic error generated inadvertently. HOSTICASA does not guarantee the accuracy or reliability of the information or the content of the website, and no implication may be attributed to the responsibility that may be attributed to the service providers for the erroneous data provided by them for the marketing of the services by website means. In particular, HOSTICASA will be empowered to refuse all responsibility in the event of typographical or numerical errors with respect to those that would have operated with the due diligence and immediacy required and in good faith both for its correction and to inform the User about it and refund any amounts. anticipated in your case; This disclaimer will be especially applicable in cases of acquisition of services in which a sale price is detected disproportionately unbalanced with respect to the fair market value of the product and therefore notoriously wrong for the perception of an average user.
The general conditions of use and contracting of HOSTICASA are read and accepted by the User in Spanish, declaring his full understanding.
Through the website, the user has access to information on third-party leisure activities related to tourism and may make reservations to HOSTICASA for these products, paying part or all of it to HOSTICASA and the rest of the total amount to pay the corresponding suppliers when carrying out the activity.
Prices are determined either per person, in pairs and / or by distinctions between children and adults, depending on the offer and the provider. There are discounts and special prices for groups of more than 15 people: buses, schools, bachelor parties, birthday celebrations. In cases where the price is displayed in a currency other than the Euro, the exchange rate in force indicated by the European Central Bank at the time of the reservation formalization will be applied.
This company guarantees its Clients the best price on leisure activities. Therefore, prices are constantly updated. In this way, HOSTICASA offers its Clients the possibility that if they find the same activity or excursion at a lower price offered by the same provider and in the same currency, they can send that information to the company and the difference will be returned to them , provided it is less than 48 hours before the reservation. For the return request you can contact the number +34 684 006 239 or email email@example.com.
The price does not include in any case the possible tips of the tourist guides.
The payment procedure will depend on the policy of each provider although, in general, a deposit will be paid for the reservation and the rest will be paid in cash later at the time of carrying out the activity. Both amounts are determined at the time prior to payment.
The amount can be paid by credit cards: VISA, MasterCard or American Express as well as through PayPal. Check with your bank for the eventual commission surcharge that will be applied to the transaction. HOSTICASA is in no case responsible for the charges that your bank makes with cause in the transaction, especially in relation to the eventual charges derived from currency exchange in the payment.
HOSTICASA is not responsible for any problems that the Customer may have when making the payment with the card since it is an automated process.
HOSTICASA will not be liable for any illegal charges that Users may make on cards that are not owned by them.
Once the total or partial payment of the reservation has been made, HOSTICASA will send the User a reservation voucher to their email address.
After the reservation is formalized, the User must review the content of the reservation in order to identify possible errors in the data entry. To process its correction, the User must call the telephone number +34 684 006 239 or send an email to firstname.lastname@example.org, providing the identification details of the reservation.
When the User contacts HOSTICASA by any means to request the contracting of tailored, private services, not corresponding to any offer published on the website and that includes specific specificities and requirements of the User, the User will be informed and must accept by writing of the specific contracting, payment and cancellation conditions that will govern the services contracted to measure, case by case.
Suggestions or opinions may be sent to help improve and better satisfy the activities offered through the means indicated in the "Contact" section.
In the event of an incident, there are complaint forms available to Clients to request on the HOSTICASA website www.hosticasa.com. You can also contact email@example.com.
The cookies we use do not collect personal data from our users (names, surnames, address, bank details or any other). In addition, in order to improve your privacy, we have proceeded to:
Next we will detail the cookies used by HOSTICASA on this website:
|DURATION||INFORMATION THAT YOU PROVIDE US|
|2 years||It allows us to know which browser users use and thus we can optimize our website for those browsers.|
|30 minutes||Allows you to identify unique users for statistical purposes, so we can know how many real visits the website has.|
|It expires at the end of the session||It allows identifying unique users for statistical purposes, so we can know how many real visits the website has.|
|6 months||It allows us to know how each user has reached the web (by searching Google, Bing, Yahoo, etc.)|
|It expires at the end of the session||It allows us to know which parts of the web each user visits and thus we know which services are the most sought after, in this way we can focus on improving what really interests you.|
The information provided by cookies is valuable to HOSTICASA as it helps us to improve the service we offer to our users. However, and although we appreciate that you accept cookies from the web pages of the HOSTICASA universe, we remind you that you can configure your browser to accept, or not, the cookies that we send or so that the browser alerts you when a server wants to save a cookie:
Microsoft Internet Explorer, on the View menu, selecting Internet Options and accessing Advanced Options. Firefox, in the Tools menu, selecting Page information, Permissions, Set cookies.
It operates, in the Configuration menu, selecting Options, Advanced tab, Cookies.
In case you use another browser, please consult its user manual. Google has also developed a browser add-on that disables the sending of data to the Google Analytics tool and which you can download here. here .ABOUT THE USE OF GOOGLE ANALYTICS
This website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States ("Google").
Google Analytics uses "cookies", which are text files located on your computer, to help the website analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted and filed by Google on servers in the United States.
GGoogle will use this information on our behalf in order to keep track of your use of the website, compiling reports on website activity and providing other services related to website activity and Internet use.
Google may transmit said information to third parties when so required by law, or when said third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
By using this website, you consent to the processing of information about you by Google in the manner and for the purposes indicated above.
By using the User, this website is under their own responsibility, the data they provide, and HOSTICASA is not responsible for the damages that Users may suffer due to the data provided. Nor will it be liable for the loss of the same.
According to the criteria established in Organic Law 15/1999, of December 13, on the Protection of Personal Data (hereinafter, LOPD) or regulations that replace it, in order to be able to correctly provide its services, HOSTICASA needs your authorization in relation to the treatment of your personal data.
By accepting this Privacy and Data Protection policy, you certify that you understand and accept the possibility that HOSTICASA, only for the purposes described below, access for review and analysis of data communications that, through the web , email or telephone, the Users make.
The main purpose of the treatment of personal data is the management and correct fulfillment of the contract between the user and HOSTICASA, including the publication of their proposals for leisure plans and the provision, as far as possible, of means for the resolution of disputes. Between both.
We may also use your data to provide you with information on products and services that may be of interest to you. If you do not want us to use your data in this way, please check the appropriate box on the order form or registration form.
In accordance with the provisions of the LOPD, the User is informed and accepts that the personal data provided by him or that will be provided in the future to HOSTICASA will be processed in a personal data file called CLIENTS, duly registered in the Register of the Spanish Agency for Data Protection and whose ownership is held by HOSTICASA.
The processing of your data will always be carried out under the strictest security systems available to HOSTICASA. The security measures to be applied will be those corresponding to the low level indicated in Royal Decree 1720/2007, which approves the Regulations for the development of Organic Law 15/1999, on the protection of personal data.Communication of Personal Data
The collected data will be stored and may be transferred in encrypted form outside the European Union to one of our suppliers. By providing us with your personal data, you accept this transfer if it occurs.
Your data will not be communicated to third parties, except in the following cases:
All the contents of the okgrancanaria.com website, including content, brands, graphics, logos, icons, buttons, images and software, are the property of HOSTICASA or its content providers and are protected by national and international industrial property regulations. and intellectual.
The selection, compilation, arrangement, programming, design and assembly of all the content of the website is the exclusive property of HOSTICASA and is protected by national and international industrial and intellectual property regulations. All the software used on the Website is the property of HOSTICASA or its software providers and is protected by national and international industrial and intellectual property laws.
Any other use of the content or photographs of the website, including the reproduction, modification, distribution, transmission, subsequent publication, exhibition or total or partial representation thereof without the express consent of HOSTICASA or its suppliers, is strictly prohibited.
The conditions set forth herein will be subject and interpreted in accordance with Spanish Legislation, being competent in case of conflict the courts of Las Palmas de Gran Canaria, without prejudice to the jurisdiction that may correspond to the User.
Any requirement, request, notification or claim made by the User to HOSTICASA must be sent to the following address: firstname.lastname@example.org or to its registered office.
If any clause included in these general conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, the general conditions subsisting in everything else, having such provision, or the part of it that is affected, for not being set.
In this case, the clause that does not take effect will be replaced by a new one in accordance with current legislation, with a wording and a spirit as close as possible to the clause that would have become inapplicable.
You can communicate with HOSTICASA through the following means:Telephone: +34 684 006 239 (from M-F from 8:00 a.m. to 5:30 p.m. and Saturdays and holidays from 10:00 a.m. to 6:00 p.m.)
HOSTICASA reserves the right to modify, limit or cancel these General Conditions at any time.